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Project Highlights:
 
Company Name: TRICARE Management Activity Situational Analysis:
Project Name: TRICARE Communications & Customer Service As director of the Communication and Customer Service (C&CS) directorate, Ms. S. Dian Lawhon leads the way in ensuring that 9.2 million uniformed services, retirees and their families are educated about their TRICARE benefits.

The communications team at C&CS is comprised of Web services, public affairs, publications, customer service and special projects/research and analysis.

Under the direction of Dian Lawhon, 2008 was a watershed year as C&CS and its contract, defense and government partners rocketed to a new level of communications that impact beneficiaries where they live, work, and play through Internet tools such as blogs, videos, profile-driven Web sites, social awareness campaigns, podcasts, e-alerts, widgets and social media.

Key Achievement(s): ▪ Lead efforts to provide TRICARE education to 9.2 million beneficiaries through a comprehensive communications program.

▪ Lead successful implementation of new communications technologies and techniques.

▪ Lead expansion of partnering efforts to increase reach of communications.

Supporting URL(s): http://www.tricare.mil

http://www.tricare.mil/pressroom

http://www.thatguy.com

Award(s) Garnered: Winner − Best Director-Level Executive

Copyright 2001-2010 - League of American Communications Professionals LLC - All Rights Reserved

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