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Project Highlights:
 
Company Name: BP Energy Company Situational Analysis:
Project Name: “BP Energy Insights” BP Energy Company operates in one of the most volatile markets in the world. Energy commodity trading – as evidenced by the sky-high crude oil prices this past summer and subsequent drop in price this fall – is unpredictable and has a risk factor far above most other commodities.

BP Energy has found that a company's best weapon against this volatility and best tool for informed decision-making is information. A desire to provide this information to BP Energy customers was the genesis of BP Energy Insights, a weekly newsletter containing industry news, market commodity trading advice and other relevant information to help BP's customers make an informed decision when purchasing power.

These customers include investor owned utilities, independent power and natural gas producers, municipalities and large commercial and industrial entities. It was determined that the best way to reach this target audience within these companies was with an electronic newsletter in PDF format.

Key Achievement(s): ▪ Higher customer satisfaction scores for “frequent and open communications” and “quality of information provided to help make decisions,” the largest single increase of 24 categories according to a third-party study.

▪ Publication contributed positively to overall customer satisfaction with BP Energy in 2008.

▪ Created a successful tool to help customers make better-informed decisions.

Supporting URL(s): http://www.bpgasandpower.com
Award(s) Garnered: Winner − Best Customer Service Communications Program

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